At MySeafoodMart, we take pride in delivering fresh seafood sourced from Pulau Ketam.
That's why we offer our 100% Money-Back Freshness Guarantee.
Not Fresh? Let Us Know.
If, upon receiving your order, you believe that any of the seafood is not fresh, please contact us via WhatsApp within 12 hours of delivery and provide a clear photo and/or video of the affected item.
Our team will review the issue based on our freshness assessment guidelines. If we confirm that the seafood does not meet our freshness standards, we will provide a full refund for the affected item.
We want you to enjoy your seafood with confidence — and if something isn't right, we'll do our best to make it right.
How We Assess Freshness
Freshness is assessed based on the characteristics of the seafood, including its appearance, smell and texture, using the guidelines outlined in our seafood freshness guide.
Learn How to Tell if Seafood Is Fresh →
Please note: As fresh seafood is highly perishable, freshness concerns must be reported within 12 hours of delivery. Clear photos and/or videos are required for us to assess the affected item.