At MySeafoodMart.com, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, and when it may be shared.
What Information Do We Collect?
We collect information that you provide to us when you place an order, create an account, contact us, or otherwise interact with our website.
Depending on how you use our website, the information we may collect includes:
- Name
- Email address
- Phone number
- Delivery address
- Billing and payment information
- Order details and transaction history
- Information you provide when contacting us
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information and website usage information. This information may be used to improve the performance, security and user experience of our website.
How Do We Use Your Information?
We may use the information we collect for the following purposes:
To Process and Fulfil Your Orders
We use your personal information to:
- Process and confirm your orders
- Process payments
- Prepare and pack your seafood
- Arrange delivery to your provided address
- Contact you regarding your order
- Provide customer support
- Handle refunds, replacements or other order-related matters
To Communicate With You
We may use your contact information to send you information relating to your orders, including order confirmations, payment notifications, delivery updates and other important service-related messages.
Where permitted and where you have agreed to receive marketing communications, we may also send you information about promotions, new products, special offers and other updates from MySeafoodMart.
You may opt out of marketing communications at any time.
To Improve Our Website and Services
We may use information about how customers use our website to improve our products, services, website functionality, security and overall customer experience.
Who Do We Share Your Information With?
We do not sell or rent your personal information to third parties.
We may share relevant information with trusted service providers when necessary to operate our business and provide our services. These may include:
- Payment service providers
- Delivery and logistics companies
- Website hosting and technical service providers
- IT, security and website service providers
- Other service providers who assist us in operating our business
For example, your name, phone number and delivery address may need to be provided to our appointed delivery provider so that your order can be delivered to you.
We only provide information that is reasonably necessary for these purposes.
We may also disclose personal information where required or permitted by applicable law, or where reasonably necessary to protect our rights, property, customers or the safety of others.
Cookies and Website Technologies
Our website may use cookies and similar technologies to provide essential website functionality, remember your preferences, improve website performance and understand how visitors use our website.
You may adjust your browser settings to manage or disable cookies. However, disabling certain cookies may affect the functionality of our website.
How Do We Protect Your Information?
We take reasonable measures to protect the personal information we collect against unauthorised access, misuse, alteration, disclosure or loss.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
How Long Do We Keep Your Information?
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, maintaining business and transaction records, resolving disputes and complying with legal or regulatory requirements.
Your Rights
Depending on applicable law, you may have rights in relation to your personal information, including the right to request access to or correction of inaccurate information.
If you would like to enquire about the personal information we hold about you, please contact us.
Email: sales@myseafoodmart.com
WhatsApp: 011-12308408
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.
Any updates will be published on this page. We encourage you to review this page periodically for the latest version of our Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
MySeafoodMart.com
Email: sales@myseafoodmart.com
WhatsApp: 011-12308408
Last Updated: 22 September 2026